Cones Hotline

Cones Hotline
Cones on the A45 in Coventry

The Cones Hotline was a hotline introduced in June 1992 by the then Prime Minister, John Major to allow members of the public to enquire about roadworks on the country's roads and report areas where traffic cones had been deployed on a road for no apparent reason. The telephone number for the hotline (originally 0345 504030, later 08457 504030) was usually displayed on signs after sections of roadworks.

The hotline was widely seen as being a waste of government resources, costing several thousand pounds per year to run. It was quietly disbanded in September 1995,[1] having fielded a total of fewer than twenty thousand calls. It was rumoured that many of these calls were not serious enquiries.

The telephone number for the hotline is still in use today for general enquires, feedback and complaints but is now known as the "Highways Agency Information Line".[2]

The service did inspire the term cone syndrome, to describe a piece of legislation made by a government that seems to serve no real purpose.[citation needed]

It was mentioned in the television series Grumpy Old Men by Rick Wakeman, who said that nobody really knew what it was for:

"I've spotted some cones." "How many?" "About four and a half million on the M6, doing absolutely nothing." "Thank you for telling us."


  1. ^
  2. ^ Highways Agency Contact Us Page Cones hotline number still in use; "for all queries, complaints, feedback and fault reporting regarding the Highways Agency's network" Accessed on 2008-08-10.

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