- Hawaiian Telcom
company_name = Hawaiian Telcom Communications, Inc.
company_type = Private| company_slogan =
Honolulu, HI, USA
key_people = Eric Yeaman,
industry = Communications Services
products = Broadband Internet services, Local wireline services
employees = 1,700
GTE(until 2000) Verizon(2000-2005) The Carlyle Group(2005-present)
homepage = [http://www.hawaiiantel.com www.hawaiiantel.com]
Hawaiian Telcom is the
incumbent local exchange carrier(ILEC) or dominant local telephone company, serving the state of Hawaii. It was formed in 2005by The Carlyle Group, following its purchase of the Hawaii assets of Verizon Communications, which was known as Verizon Hawaii, Inc., and previously as GTE Hawaiian Telephone Company, Inc. and Hawaiian Telephone Company.
Hawaiian Telcom provides local phone, long distance, internet services (
dial-upand DSL), and is a directory publisher and mobile virtual network operatorusing leased capacity provided by Sprint and Verizon Wireless's CDMA networks. Verizon Wireless's Hawaii operations were not included in the deal, and Verizon Wireless continues to operate in Hawaii as before the divestiture.
Carlyle's purchase of Verizon Hawaii was quite controversial with the public and
competitive local exchange carriers, Time Warner Telecomand Pacific LightNet, who had doubts about the Carlyle's lack of experience operating telecommunicationbusinesses, and their intentions as to raising rates, upgrading the network with optical fiberas former-parent Verizon was doing on the mainland, and possible resale of the business in just a few years, all seen as being detrimental to the public interest. [cite web | url = http://starbulletin.com/2004/10/06/news/story6.html | title = Union supports Verizon suitor | work = Honolulu Star-Bulletin| accessdate = 2004-10-10 | date = 2004-10-06| last = Martin | first = Dan]
Since breaking off from
Verizonin April 2005, the company has been overcoming difficulties transitioning to its own systems. Issues ranged from extremely long hold times to speak to representatives, to duplicate and delayed bills. In February 2007, the company announced that it had reached a settlement with its original systems consultant, BearingPoint, and had hired a new contractor, Accenture, to complete the transition to the new systems. [cite web | url = http://starbulletin.com/2007/02/09/business/story01.html | title = Hawaiian Telcom hires new help | work = Honolulu Star-Bulletin| accessdate = 2007-02-09 | date = 2007-02-09| last = Wu | first = Nina]
Hawaiian Telcom announced on
February 4, 2008, that it was replacing CEO Michael Ruley with turnaround expert Stephen F. Cooper, chairman of Kroll Zolfo Cooper. Cooper's previous management engagements include Enronand Krispy Kreme. [cite web | url = http://starbulletin.com/2008/02/05/news/story03.html | title = Hawaiian Telcom ousts CEO | work = Honolulu Star-Bulletin| accessdate = 2008-02-05 | date = 2008-02-05| last = Consillio | first = Kristen]
May 8, 2008, the company named Eric Yeaman as its new CEO, succeeding interim CEO Cooper. Yeaman previously served as Chief Operating Officer of Hawaiian Electric Co., the electric utility serving the island of Oahu. The company also announced that Walter Dods, former president of First Hawaiian Bankand one of several local investors in Hawaiian Telcom, was assuming the role of Chairman of the Board. [cite web | url = http://www.bizjournals.com/pacific/stories/2008/05/05/daily56.html | title = HECO executive named president of Hawaiian Telcom | work = Pacific Business News| accessdate = 2008-05-08 | date = 2008-05-08]
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