Legal Services Ombudsman

Legal Services Ombudsman

In England and Wales, the Legal Services Ombudsman is a statutory office that investigates allegations about the improper, ineffective or inefficient way that complaints about lawyers are handled by their respective self-regulating professional bodies. The Ombudsman is appointed by, and is answerable to, the Lord Chancellor and Minister of Justice. [Courts and Legal Services Act 1990, ss.21-26/ Sch.3]

The Ombudsman started work on 2 January 1991, and in its first decade undertook 10,531 investigations:
*9,456 complaints about solicitors;
*1,036 complaints about barristers; and
*39 complaints about licensed conveyancers.

Around 60% of the firms of solicitors in England and Wales and around 8% of practising barristers were subject of a complaint to the Ombudsman in that time. [ cite web | title=Annual Report 2000-2001: Reflecting Progress | url= | publisher=Legal Services Ombudsman | year=2001 | accessdate=2008-03-08 ]

As of 2008, the Ombudsman is Zahida Manzoor.


The Ombudsman can: [Courts and Legal Services Act 1990, s.23]
*Recommend that the professional body re-investigate a complaint;
*Order the re-inestigation;
*Formally criticise the professional body;
*Award compensation for distress or inconvenience. There is also a power to re-investigate the original complaint but this is only used in exceptional circumstances.


When the Legal Services Act 2007 fully comes into force, the Ombudsman will be abolished and replaced with an Office for Legal Complaints to supervise complaints handling. [Legal Services Act 2007, ss.114-159/ Sch.15]


External links

* cite web | title=Office of the Legal Services Ombudsman | accessdate=2008-03-08 | url=

Wikimedia Foundation. 2010.

Look at other dictionaries:

  • Scottish Legal Services Ombudsman — The Scottish Legal Services Ombudsman is a non departmental public body in Scotland appointed by the Scottish Ministers responsible for overseeing the internal complaints procedures of the Faculty of Advocates and the Law Society of Scotland but… …   Wikipedia

  • Legal Services Act 2007 — Infobox UK Legislation short title=Legal Services Act 2007 parliament=United Kingdom Parliament long title=An Act to make provision for the establishment of the Legal Services Board and in respect of its functions; to make provision for, and in… …   Wikipedia

  • Courts and Legal Services Act 1990 — Courts and Legal Services Act, 1990 Parliament of the United Kingdom Long title An Act to make provision with respect to the procedure in, and allocation of business between, the High Court and other courts; to make provision with respect to… …   Wikipedia

  • Ombudsman — An ombudsman (conventional English plural: ombudsmen) is a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent… …   Wikipedia

  • Ombudsman for Banking Services and Investments — (OBSI) is a Canadian organization whose responsibility is to handle the financial disputes of consumers and small businesses that could not be resolved by the customers and the financial firms on their own. The OBSI provides the service on an… …   Wikipedia

  • Legal Aid Ontario — (LAO) Agency overview Formed 1998 Preceding agency Ontario Legal Aid Plan (OLAP) Jurisdiction On …   Wikipedia

  • LEGAL AND JUDICIAL SYSTEM — UNDER THE OTTOMAN EMPIRE (1876–1917) Judiciary Throughout the period from the promulgation of the Ottoman Constitution of 1876 until the present time there have been both secular and religious courts exercising jurisdiction in the territory of… …   Encyclopedia of Judaism

  • Financial Ombudsman Service — The United Kingdom s Financial Ombudsman Service is an ombudsman established in 2001 as a result of the Financial Services and Markets Act 2000 to help settle disputes between consumers and UK based businesses providing financial services, such… …   Wikipedia

  • Local Government Ombudsman — A Local Government Ombudsman is an official employed by the Commission for Local Administration in England (CLAE or CLA), a body of commissioners established under the Local Government Act 1974 to investigate complaints about councils and certain …   Wikipedia

  • Ontario Ombudsman — The Ontario Ombudsman is an independent officer of the provincial legislature in Ontario, Canada. In the tradition of the classical parliamentary Ombudsman first established in Sweden in 1809, Ontario s Ombudsman oversees and investigates public… …   Wikipedia

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”

We are using cookies for the best presentation of our site. Continuing to use this site, you agree with this.