Omega Performance

Omega Performance

Omega Performance Corporation is a United States-based performance improvement company that primarily serves financial services organizations from major offices in over a dozen countries around the world. Commonly referred to as Omega, the company provides consulting, training, and coaching solutions that span leadership, commercial and consumer lending, commercial and consumer sales, sales management, customer service, wealth management and private banking, and contact centers. Omega Performance is a wholly-owned subsidiary of Informa plc (INF on the London Stock Exchange), an international provider of specialist information and services for the academic and scientific, professional and commercial business communities.


Omega Performance was established in 1976 and became renowned for its revolutionary bank credit training programs. Commercial Loans to Business — an Omega program delivered via workshop, self-study, eLearning, or any combination of the three — is recognized as the industry standard for commercial loan training and is used by U.S. federal agencies such as the FDIC, Office of the Comptroller of Currency, and the Federal Reserve System. Commercial Loans to Business teaches lenders Omega Performance’s proprietary Decision Strategy — a framework for managing risk and making credit decisions that has been adopted by many of the world’s leading commercial lending organizations.

Omega Performance grew rapidly by developing a constant stream of innovative learning systems and tools that helped banks develop highly profitable sales and service cultures. Throughout the tumultuous 1980s and early 1990s, financial services organizations looked to Omega for solutions to challenges of competing in a more diversified marketplace, recapturing and retaining eroding market share, managing mergers, and leveraging the power of technology.

Today, the company continues to help financial services organizations meet these challenges by balancing credit risk and opportunity, establishing and growing customer relationships, turning service into sales, and leading people through change.


Omega Performance improves business by empowering people with the knowledge, skills, and behavior to achieve outstanding results.

Management Team

Mario BerardPresident & CEO

Alan BlairManaging Director, Asia

Adrienne BuryVice President, Human Resources

Jenny DaleyManaging Director, Australia and New Zealand

Caroline GraySenior Vice President, Information Technology & Technology-Based Learning

Connie HritzSenior Vice President, Research & Development

Margie KensilSenior Vice President, Director of Services & ITF

Liesel KittlitzSenior Vice President, Global Marketing and OperationsMichael MooreManaging Director, EMEAJoe SparacinoSenior Vice President of Sales – The AmericasPartners and MembershipsOmega Performance is the preferred supplier of online education to the members of the Commercial Asset Finance Brokers Association of Australia Ltd (CAFBA). Omega is offering the following five programs through the association:

1. Anti-Money Laundering (1 self-study module)2. Asset and Equipment Financing (1 self-study module with posttest)3. Business Lending Fundamentals4. Financial Accounting for Lenders5. Commercial Loans to Business

Additionally, Omega Performance has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 8405 Greensboro Drive, Suite 800, McLean, VA 22102. In obtaining this approval, Omega Performance has demonstrated that it complies with the ANSI/IACET Standards which are widely recognized as standards of good practice internationally. As a result of their Authorized Provider membership status, Omega Performance is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards.

Sister Companies

• AchieveGlobal• Communispond• ESI International• Forum Corporation• Huthwaite Inc.• Robbins-Gioia

Omega Performance Corporation

Founded 1976Headquarters Charlotte, N.C. USAArea Served Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, United Kingdom, United StatesIndustry Performance Improvement — Financial ServicesServices Consulting, Training, CoachingExpertise Commercial and Consumer Lending, Commercial and Consumer Sales, Sales Management, Leadership, Customer Service, Wealth Management and Private Banking, and Contact CentersWebsite

name = Informa plc Divisions
title = Informa, plc.

abovestyle = background:#f0f0f0;
above =
group1 = Academic & Scientific
list1 = DatamonitorTaylor & Francis • Informa Life Sciences • Informa Healthcare
group2 = Commercial
list2 = Datamonitor • Adam Smith Conferences • Agra Informa • Euroforum • IBC • IIR • Informa Australia • Informa Trade & Energy • Informa Telecoms & Media • Monaco Yacht ShowOvum Ltd
group3 = Professional
list3 = AchieveGlobal • Communispond • Council on Education • DatamonitorESI InternationalForum Corporation • Huthwaite • ICBI • International Faculty of Finance (IFF) • IIR Finance • iMoneyNet • Informa Economics • Informa Finance • Informa Global Markets • Informa Insurance • Informa Investment Solutions • Informa Law • Informa Research Services • International Insider • Omega Performance • Robbins-Gioia

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