Customer representative

Customer representative

A customer representative is an individual who represents a community that intends to purchase a product. The term is most often applied to a representative of a company who works closely with a producer or developer to clarify specifications for a product or service. The term is used in software engineering; especially in development methodology Extreme Programming.

See also




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  • customer representative — UK US noun [C] ► (also customer service representative) COMMERCE a person whose job is to deal with a business s customers: »If you have a question about your account, contact one of our customer representatives. ► IT a person who represents the… …   Financial and business terms

  • representative — A person appointed on behalf of another to carry out the acts and formalities required by customs rules. Representatives may be either Direct or Indirect. A representative must state who they are acting on behalf of, specify the type of… …   Financial and business terms

  • Customer service — is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002),[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a… …   Wikipedia

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Customer satisfaction research — is that area of marketing research which focuses on customers perceptions with their shopping or purchase experience. Many firms are interested in understanding what their customers thought about their shopping or purchase experience, because… …   Wikipedia

  • customer's man — noun someone in charge of a client s account for an advertising agency or brokerage or other service business • Syn: ↑account executive, ↑account representative, ↑registered representative, ↑customer s broker • Hypernyms: ↑businessperson,… …   Useful english dictionary

  • representative — {{Roman}}I.{{/Roman}} noun ADJECTIVE ▪ chief, leading, main ▪ senior ▪ sole ▪ I was the sole representative of the committee …   Collocations dictionary

  • Customer service advisor — A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily in call centres and stores.… …   Wikipedia

  • customer's broker — noun someone in charge of a client s account for an advertising agency or brokerage or other service business • Syn: ↑account executive, ↑account representative, ↑registered representative, ↑customer s man • Hypernyms: ↑businessperson, ↑bourgeois …   Useful english dictionary

  • customer\ vigilante — A fellow customer (always some stranger) who tries to help you find something in a store or offers free advice about a product. The key traits of a customer vigilante are that she is NEVER asked for her input, she tries to take on the role of a… …   Dictionary of american slang

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