- Ulysses Learning
company_name = Ulysses Learning
company_type = Performance Improvement
foundation = 1995
location_city = Mooresville, NC
location_country = United States of America
industry = Call Center Performance Improvement
products = Blended e-Learning
homepage = http://www.ulysseslearning.com
Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. Client results are achieved by using simulation-based
e-Learningintelligently blended with facilitation, coaching and performance improvement consulting.
A Greek shipping magnate who was passionate about training, education and technology wanted to invest in and advance the future of corporate learning. So in 1995 he formed a new company - Ulysses Learning - and, in the spirit of the epic Greek poem, the "odyssey" began.
The first stop on the journey was to select the best, most experienced senior executives to navigate a course and charge them with a unique mission to search industry wide to:
*Identify the areas of business that could benefit most from developing human performance through technology-enabled training and related services;
*Uncover the toughest barriers to improvement;
*Assemble a world-class team of experts to develop the best combination of training solutions to achieve and sustain demonstrable performance results.
Ulysses Learning assembled top business professionals, thought leaders, and consultants; performance improvement and training experts; cognitive scientists; and industrial/organizational psychologists to accomplished this mission.
The research identified contact centers as an opportune place to begin developing frontline judgment and customer interaction skills. These two critical elements, when developed effectively, improve service, sales and coaching performance and achieve higher levels of revenue and customer loyalty results.
The CallMentor Learning and Performance Improvement System features: four simulation-based e-Learning programs; expertly blended group-facilitated exercises; coaching methods and processes; and complete performance improvement services - implementation consulting, performance measurement, Master Coach and Facilitator Certification, and certified IT installation and support along with a Learning and Administrative Management System (
* ServiceMentor: Features simulation-based e-Learning that helps reps learn complex customer service skills in a safe, simulated environment. The simulation-based e-Learning portion of ServiceMentor accounts for 80% of the training time and is expertly blended with facilitated exercises, which help reps further develop and reinforce skills.
* SalesMentor: Features simulation-based e-Learning that helps reps learn complex sales skills in a safe, simulated environment. The simulation-based e-Learning portion of SalesMentor accounts for 80% of the training time and is expertly blended with facilitated exercises, which help reps further develop and reinforce skills.
* CoachingMentor: Blends 4 hours of simulation-based e-Learning with 4 hours of facilitated exercises led by a Master Coach. This training takes place after the coaches have experienced ServiceMentor or SalesMentor.
Virtual learning environment
History of virtual learning environments
Learning management system
* [http://www.ulysseslearning.com Ulysses Learning]
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