Quality Management Maturity Grid


Quality Management Maturity Grid

Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book "Quality is Free" in 1979. [cite book
first = Philip
last = Crosby
coauthors =
title = Quality is Free
publisher = Mc Graw Hill
date = 1979
location =
pages =
url = http://www.wppl.org/wphistory/PhilipCrosby/index.html
doi =
id = ISBN 0-07-014512-1
] [cite book
first = Philip
last = Crosby
coauthors =
title = Quality is Free (paperback)
publisher = Mc Graw Hill
date = 1980
location =
pages =
url = http://www.wppl.org/wphistory/PhilipCrosby/index.html
doi =
id = ISBN 0-451-62585-4
] The QMMG is used by a business or organization as a benchmark of how mature their processes are, and how well they are embedded in their culture, with respect to service or product quality management.

The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later and also has five levels of maturity.

Footnotes

ee also

* Phil Crosby
* CMM and CMMI


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