- PhoneValet Message Center
name = PhoneValet Message Center
developer = [http://www.parliant.com/ Parliant Corporation]
latest_release_version = 4.0
March 17, 2006
Mac OS X
genre = CTI
license = Commercial
website = [http://www.parliant.com/phonevalet parliant.com/phonevalet/]
PhoneValet Message Center (or, simply, "PhoneValet") is a Mac-based multi-line computer-telephony package from Parliant Corporation. The subject of favourable reviews in notable Macintosh magazines, including
Macworld, MacAddictand MacHome, PhoneValet provides key computer-telephony functionality including voicemail, call recording, and the maintenance of a call history. The system is a combination of software and hardware. PhoneValet was awarded an Eddyaward (Macworld Magazine's editors choice award) for 2006.
PhoneValet was initially released on
July 23, 2003as a system to maintain a list of inbound and outbound calls, including telephone numbers, start and end times and notes. The system also enabled pop-up announcements of incoming callers based on Caller ID, and a spoken announcement of this and ancillary information drawn from a user-maintained address book. Additional functionality included dialing with automatic determination of long distance and calling card codes. This initial version did not allow the telephone to be answered as the hardware device provided could not take the line off-hook.
June 30, 2004, Parliant released version 2.0 of PhoneValet, now with the "Message Center" moniker. This version shipped with a revised hardware device (the same one shipping today) designed to allow the computer to answer the telephone. The 2.0 product integrated voice mail messages into the 1.0 product's call history system. The new device also supports automatic gain control, providing the ability to make high-quality audio recordings of both sides of telephone calls. The manufacturer made several further releases within the 2.0 rubric, adding the ability to dial in to check for messages, information center features and real-time voicemail audio screening. Version 3.0 of the product line shipped on July 12, 2005and included ring tones and call blocking. The 4.0 version March 17, 2006was a free upgrade adding automatic recording of all calls on the line (prior to this time call recording was activated manually by the user).
November 20, 2006Parliant released version 5.0 with automated attendant features and unlimited-depth call trees. Automated attendant functions allow a caller to specify the person, department or extension they wish to be transferred to. PhoneValet accomplishes this on a single line by paging the person or department through the computer's speakers, playing hold music to the caller in the meantime. If the call goes unanswered the caller is directed to a voice mailbox or to make further selections.
* Automated attendant
* Computer Dialing
* Call Recording with
automatic gain control
Interactive voice responsefeatures allowing scripts to be triggered by caller
* Permanent call history
* Call Announcement (visual and via
* Fax Integration
* Network sharing of call information and announcements (optional)
Podcastbundle for audio tune-ups (optional)
* [http://www.versiontracker.com/dyn/moreinfo/macosx/20325 VersionTracker.com] lists a revision history
* [http://www.parliant.com/phonevalet/ Parliant.com] contains product information, specifications and support material
* [http://www.macworld.com/products/eddy06/PhoneValet-Message-Center-4.0.php 2006 Eddy award — PhoneValet Message Center 4.0: Premier telephony program only gets better]
* Sample reviews at [http://www.macnn.com/reviews/review.php?id=57 MacNN.com] at [http://www.mac360.com/index.php/mac360/comments/telecom_tip_let_your_mac_answer_your_phone/ Mac360.com] .
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