Avaya Inc.
Type Private
Industry Telecommunications
Founded 2000
Headquarters Basking Ridge, New Jersey, United States
Area served Worldwide
Key people Kevin J. Kennedy CEO
Products Business Telecommunications Equipment
Revenue $5.060 billion USD (FY2010)[1]
Net income -$874 million USD (FY2010)[1]
Total assets $9.261 billion USD (FY2010)[1]
Owner(s) TPG Capital and Silver Lake Partners
Employees 21,000
Website USA [1]
Korea한국 [2]
UK [3]
Israel [4]

Avaya Inc. (pronounced /əˈvaɪ.ə/) is a privately held computer networking, information technology and telecommunications company that is a global provider of business communications systems. The international head quarters is in Basking Ridge, New Jersey, United States. The company provides contact centers, networking, unified communications, and video products (integrated hardware and software) solutions and services.



Headquarters at Basking Ridge, New Jersey

In July and August 2000 interviews reported that Avaya Communications would be created on 1 October 2000 when the unified communications and call center businesses left Lucent Technologies Inc. or Lucent enterprises. The spun off of Avaya with 34,000 employees also received $400 million in capital from Warburg Pincus.[2] Henry Schacht became the board chairman and the first CEO was Don Peterson who was promoted from the CFO position of Lucent.[3] Avaya had a stock symbol of "AV" and debuted at $20 a share.[4] Since 2001, the company has sold its SYSTIMAX SCS manufacturing and connectivity businesses to CommScope, and acquired several companies to support its current product set – Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks. Sales through channels have grown from 98% direct to 50% alternative channels.

In 2004 Avaya expanded in Europe through a $370 million acquisition of Tenovis and in Asia through a majority interest in Tata Telecom (now Avaya Global Connect).[5] In 2006 Louis D'Ambrosio took over as the CEO and president of Avaya.[6] and on 12 Jan 2007 they announced the acquisition of Ubiquity Software Corporation for $144 million. Ubiquity develops SIP end-user applications.

Going Private

October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion.[7] As a result of this transaction Avaya became a privately held company, no longer traded on any stock market. On November 9, 2007, the firms completed their buy-out and Avaya shareholders received $17.50 per share of owned common stock. In 2008 it had approximately 17,500 employees, 40% of whom are located outside the US. Avaya's global headquarters are located in Basking Ridge, New Jersey, with Kevin J. Kennedy appointed as its Chief Executive Officer.

Nortel Acquisition

On Sep 14, 2009, Avaya was announced as the winner for the Nortel Enterprise division sale. Avaya successfully bid $900M for Nortel Enterprise.[8] On Dec 21, 2009, Avaya and Nortel officially closed the sale, to create Avaya with a total of about 21,000 employees.[9] Then on March 8, 2010 Avaya renewed the LG-Nortel relationship to continue Avaya Data Solutions sales into Korea.[10]

Western Electric roots

Since Avaya is a company spun off from Lucent Technologies, itself a spinoff of AT&T, Avaya continues to sell and support well-known telephone models for businesses that were made popular in the heyday of the Bell System, including the 2554 wall phone, and the 2500 series desk phone, both popular Western Electric models.[11] Avaya telephone production at the Shreveport Works, a former Western Electric pay phone plant, ceased in 2001. All of Avaya's telephones are made outside the U.S. by contract manufacturers such as Celestica. Much of Avaya's product and customer set today can be traced back to its AT&T legacy where it formed part of AT&T Network Systems.[12]

2011 - present

At the start of 2011 Avaya acquired Konftel a company founded in 1988 and headquartered in Sweden, to expand its audio capabilities with the high-quality "OmniSound" system which they plan to integrate into the unified communication equipment.[13] Then in June 2011, Avaya filed with the SEC to raise up to $1 billion in an initial public offering.[14]

On 4 October 2011 Avaya reported that is acquiring Sipera Systems for its session border controller (SBC) functionality and UC security applications.[15]

On 19 October 2011 it was reported that Avaya is buying Aurix.[16]

Corporate Information

Avaya's headquarters is located at 211 Mt. Airy Road, Basking Ridge, New Jersey, United States, 07920, just off interstate 287. The company has offices located in over 145 countries world wide.[17]

Avaya's leaders are:[18]

Kevin Kennedy (President and Chief Executive Officer)
Mohamad Ali (Senior Vice President and President, Avaya Client Services)
Steven J. Bandrowczak (Vice President & General Manager, Avaya Networking)
Dr. Alan Baratz (Senior Vice President & President, Global Communications Solutions)
Jim Chirico (Executive Vice President, Business Operations)
Pamela Craven (Chief Administrative Officer)
Chris Formant (Senior Vice President & President, Avaya Government Solutions)

Roger Gaston (Senior Vice President, Human Resources)
Stephen J. Gold (Senior Vice President & Chief Information Officer)
Joel Hackney (Senior Vice President, Global Sales and Marketing, and President, Field Operations)
Anthony Massetti (Senior Vice President, Chief Financial Officer)
Tom Mitchell (Senior Vice President and President, Avaya Go to Market)
Brett Shockley (Senior Vice President, Corporate Development & Strategy)

Market position

Avaya is recognized by industry and technology experts as a world leader in the following areas:

  • Unified Communications and Enterprise Telephony[19]
  • Contact Center[20]
  • Enterprise messaging[21]
  • Range audio conferencing[22]
  • Hardware maintenance[23]

Gartner places Avaya in the Leaders quadrant because of its comprehensive vision and its possibilities to implement these:

  • Leaders Quadrant in the Gartner Magic Quadrant for Corporate Telephony, worldwide, in 2009, 2010[24]
  • Leaders Quadrant in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, 2008, 2009, 2010, 2011[25]


Bell Canada (BCE), using Avaya's hardware, was the official Converged 10 Gigabit Ethernet network provider for the 2010 Winter Olympics.[26] Avaya was the official Converged Communications Provider for the 2006 FIFA World Cup. It also previously provided the communications networks for the 2002 FIFA World Cup and the FIFA Women's World Cup in 2003.

Avaya Professional Credentials

Avaya sponsors a wide variety of IT Professional certifications and training for Avaya products and technologies. The five-level credential program offers opportunities to enhance individual proficiency from a beginner to expert level competence.


The company products are made up of two major lines, the networking systems and the unified communication systems.


Modular systems

  • Virtual Services Platform (VSP) 9000 - High end modular hardware router and switch system scaling to over 100 terabits per second in a quad switch cluster.
  • Ethernet Routing Switch 8800 (ERS-8810, ERS-8806, ERS-8803) - High performance modular chassis supporting up to 96 10 gigabit Ethernet ports.
  • Ethernet Routing Switch 8600 (ERS-8610, ERS-8606, ERS-8603)
  • Ethernet Routing Switch 8300 (ERS-8310, ERS-8306)

Stackable systems

  • Virtual Services Platform (VSP) 7000 - High end 10 gigabit Ethernet stackable switch
  • Ethernet Routing Switch 5600 (ERS-5632FD, ERS-5650TD-PWR, ERS-5650TD, ERS-5698TFD-PWR, ERS-5698TFD)
  • Ethernet Routing Switch 5500 (ERS-5530, ERS-5520-48T-PWR, ERS-5520-24T-PWR, ERS-5510-48T, ERS-5510-24T
  • Ethernet Routing Switch 4800 (ERS-4850GTS, ERS-4850GTS-PWR+, ERS-4826GTS, ERS-4526GTS-PWR+)
  • Ethernet Routing Switch 4500 (ERS-4526FX, ERS-4526T, ERS-4526T-PWR, ERS-4526T-PWR+ ERS-4550T, ERS-4550T-PWR, ERS-4550T-PWR+ ERS-4524GT, ERS-4524GT-PWR, ERS-4548GT, ERS-4548GT-PWR, ERS-4526GTX, ERS-4526GTX-PWR)

    The ERS-4500 switches can be stacked up to eight unites high to create a 320 Gbit/s backplane through a fast stacking configuration.[27] The switch series consists of eleven (11) stack-able models that can be mixed and matched together with other models to meet configuration and scaling requirements.[28] The systems are also capable of supporting the 100/1000BASE-X small form-factor pluggable transceiver, and several also support the T1 Ethernet over TDM Pluggable Transceiver. This system has gone through several detailed interoperability tests and is certified as a Department of Defense approved and certified product for use in military networks.[29]
  • Ethernet Routing Switch 2500 (ERS-2526T, ERS-2526T-PWR, ERS-2550T, ERS-2550T-PWR)

Secure Routers

The secure routers are a product line of devices manufactured by Avaya that combines the functions of WAN routing, stateful firewall security, Ethernet switching, IP telephony, and Microsoft mediation into one device.

  • SR 4134, SR-3120, SR-2330
  • SR-1000 Systems (SR-1004, SR-1002, SR-1001, SR-1001S)



  • 2300 Series
  • 8100 Series

Unified Communications



  • S8800, S8700, S8500, S8400, S8300


  • AG2330 - A survivable SIP gateway (compatible with multiple SIP servers)
  • B5800 - Branch gateway
  • Media gateways (G860, G650, G450, G430)

Desktop devices

  • Avaya Desktop Video Device ADVD (Adroid Tablet based full UC and video/conferencing device)[32]
  • Flare (full UC and video/conferencing device)
  • 1100 series IP phones (1110, 1120E, 1140E, 1150E, 1165E)
  • 1200 series IP phones
  • 1400 series digital telephones
  • 1600 series IP phones (1603, 1608, 1616, 16CC - an IP based call center telephone, replacing the CallMaster telephone line)
  • 2000 series IP phones
  • 2500-based telephones (made from Avaya's telephone equipment descendants)
  • 4600 IP Telephones
  • 9600 IP Telephones (9601, 9608, 9611G, 9621G, 9641G, 9610, 9620L, 9620C, 9630G, 9640 / G, 9650 / C, 9670G)
  • Wireless phones (3600 series, 3700 series, 4000 series, 6100 series, 7400 series)

Management Applications

The integration and protection of legacy Nortel assets is ensured for 6 years.[10][33][34][35]

Technologies / Protocols

  • Agile Communication Environment - Integrates Unified Communications capabilities and business applications and processes.
  • AUDIX, and other voice messaging platforms
  • Avaya Aura, a suite of products and services targeting real-time multimedia enterprise communications[36]
  • Avaya one-X, web-based Unified Communications
  • Digital Communications Protocol (DCP), proprietary protocol for Definity/CM systems
  • Auto Detection Auto Configuration - a networking protocol which automatically configure Avaya switches to support and prioritize traffic for IP phones. When ADAC is enabled and a IP phone is connected to the switch, the switch automatically configures the VLAN, port, and QoS settings. This protocol can be configured globally or on a port, and can be used with IEEE 802.1AB/LLDP or by itself for auto discovering the phones, setting VLAN PVID, Layer 2 and Layer 3 QoS values. An unlimited number of phones on a port can be supported, simplifing IP Phone configuration, and saving time, which improves Total Cost of Ownership of the VoIP solution.[37]
  • Auto Unit Replacement - allows the maintainer to hot swap (replace) any switch (including the master) in the stack without powering down the stack or rebooting the stack. The new unconfigured switch will be integrated into the stack and be reconfigured to match the removed switch.
  • Avaya Energy Saver or (AES) - automatically reduce the power consumption of ethernet equipment without impacting the flow of traffic.
  • FAST Stacking - Allows eight switched to operate and be managed as a single device. The stacking performance can scale up to 1.1 Tb/s
  • Discovery Protocol
  • MLT - Multi-Link Trunking (MLT)
  • DMLT
  • SMLT - Split Multi-Link Trunking (SMLT)
  • RSMLT - Routed-SMLT (R-SMLT)
  • IST - InterSwitch Trunk (IST)
  • Simple Loop Prevention Protocol
  • PBT - Provider Backbone Bridge Traffic Engineering
  • PBB - Provider Backbone Bridges (PBB, known as "mac-in-mac") or IEEE 802.1ah-2008
  • UNIStim
  • VLACP - Virtual Link Aggregation Control Protocol

Retired products

  • Merlin line: Merlin Classic, Merlin Legend, Merlin Magix
  • System 85, System 75, Avaya Definity line including the hardware and software.
  • System 25 (based on the code of the Merlin system)
  • CallMaster, a voice terminal designed specifically for the growing demand of call center telephony in the late 1980s into the 1990s. The CallMaster was based on a similar design of an executive office telephone a few decades before called the Call Director.
  • Dimension & Horizon discontinued prior to 2000 under Lucent, with the pending Y2K bug
  • ComKey (a KSU-less telephone system, later to become replacements to the Merlin and Partner systems)
  • PARTNER Advanced Communications System (ACS) (as of November 8, 2010)


Avaya acquired many patents from Nortel when they successfully bid $900 million for Nortel Enterprise.[38] This is a list of Patents referenced, cited or explained in Wikipedia articles.[39]

See also

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