- Noble Systems Corporation
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Contents
Noble Systems Corporation
Noble Systems Corporation (NSC) is a privately held company, which serves the contact center technology industry. Other corporations that provide similar services and compete with NSC are Avaya, inContact, Cisco, Interactive Intelligence and Alcatel-Lucent/Genesys.
Noble Systems Corporation offers outbound dialing solutions for collections and customer relationship management that help companies achieve the highest contact rates possible.
Corporation History and Acquisitions
Noble Systems were founded in 1989 by Jim K. Noble, Jr. and the company is headquartered in Atlanta, Georgia.
Noble has about 350 employees globally, including regional U.S. offices and international offices in Australia, Brazil, Germany, India and Mexico. NSC is used by approximately 4,000 client sites worldwide.[1][2]
In 1985 founder and CEO James K. Noble, Jr. created the Noble® solution by utilizing early predictive dialing software ("a predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call".[3]). Four years later the CEO officially formed Noble Systems Corporation, he aims to further the distribution and support of the Noble Suite. Noble was the first vendor to offer an open, scalable, fully distributed platform.[4]
In November 2007, Noble Systems acquired Amcat, Amcat UK Ltd and Amcat Germany GmbH.[5] In 2009, Noble Systems acquired assets of the TouchStar Software Corporation,[6] including the TouchStar brand and all intellectual properties, as well as TDI (formerly Teledirect) including the Liberation brand and product line and associated intellectual properties. This included the Digisoft line of products, including eTelescript.
In January 2010, The Atlanta Business Chronicle reveals: “In the past five years, Noble has posted a compounded average growth rate of 23 percent; the company would not disclosure specific revenue figures.” [7]
In October 2011, Noble Systems acquired Open Wave, a Workforce Management (WFM) software and solutions specialist. [8]
Customers and Markets
Noble solutions are used by various organizations, including the following:
- Communications & Media Services
- Consumer Products, Insurance & Manufacturing
- Education
- Financial Services
- Fundraising & Not-for-Profit
- Healthcare
- Home & Personal Services
- Market Research
- Mortgage
- Newspapers & Publishing
- Service Bureaus & Outsourcers
- Travel & Vacation Ownership
Partners
Noble Systems has partnered with technology companies such as: Aculab, Dialogic, HP, IBM, Red Hat Linux, and Informix.
There were other partnerships related to complementary application providers, such as building software from Nuance for Text to Speech and Nexidia for Speech Analytics[9] directly into its solutions. Noble Systems is a member of Avaya’s DevConnect network and has a partnership with PossibleNow for database compliance and security and DNC and legislative compliance.
Products
According to the Premise vs. Hosted Contact Centers: Total Cost of Ownership Analysis report published by Frost & Sullivan in 2010, “Noble’s strategy is to align itself with the top line revenue goals of its customers. Thus it competes on the business impact of its solutions and services; it typically does not compete on price”[10]
The Noble® Solution
The flagship Noble® Enterprise Solution suite consists of hardware and software components for computer telephony and contact center management applications. Noble provides a solution for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, resource management and more. The suite is offered in both premise-based and Communication as a Service (CaaS) hosted configurations[11]
Noble® CCS and Noble® TouchStar
Noble Contact Center Suite (CCS) and Noble TouchStar offer entry-level platforms for small and medium size businesses (SMB). The CCS and TouchStar systems are solutions for inbound, outbound, and blended call centers. Modular components and multiple open integration options allow users to expand, customize, and integrate their systems as they grow and as technology advances[12]
References
- ^ http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=1900683
- ^ http://www.frost.com/prod/servlet/press-release.pag?Src=RSS&docid=224623980
- ^ http://searchnetworking.techtarget.com/definition/predictive-dialer
- ^ http://callcenterinfo.tmcnet.com/contact-centre/articles/109755-noble-systems-helps-growth-accounts-recovery-industry.htm
- ^ http://www.sys-con.com/node/457406
- ^ http://www.insidearm.com/daily/debt-collection-news/debt-collection/noble-systems-announces-acquisition-of-assets-from-touchstar/
- ^ http://www.bizjournals.com/atlanta/stories/2010/01/25/focus6.html
- ^ http://www.contact-centres.com/new.1011.noble.systems.htm
- ^ http://www.sys-con.com/node/456483
- ^ http://www.frost.com/prod/servlet/frost-home.pag
- ^ http://www.noblesys.com/index.aspx
- ^ http://www.noblesys.com/noblenow.aspx
BI Atl Writer (talk) 18:42, 11 October 2011 (UTC)
Categories:- Technology companies of the United States
- Companies based in Atlanta, Georgia
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