Cultural Detective


Cultural Detective

Cultural Detective is a core process for improving collaboration, productivity, satisfaction and effectiveness in an international or multicultural environment. The project is noteworthy for two primary reasons: it is a collaborative project of over 130 worldwide professionals, and it is one of if not the only process-based intercultural competence tool available. This is important because a process-based approach allows for ongoing use and continuous improvement, helps prevent stereotyping and encourages meaningful dialogue.[1]

The approach has been used on a proprietary basis by major multinationals and NGOs worldwide[2] since 1989, and has been publicly available since 2004.[3] It includes a series of culture- and topic-specific available via site license or online download. There is talk of an online subscription service. A video describes the core process.

Cultural Detective is anchored in three fundamental capacities:

  1. Know yourself as an individual and as a complex amalgam of the influences of multiple cultures — Understand your (own) Subjective Culture.[4]
  2. Get to know others as individuals and as a complex amalgam of the influences of multiple cultures — Acquire Cultural Literacy/become culturally literate.
  3. Fully include, utilize and appreciate everyone involved, leveraging their similarities and differences as assets. Ensure systems, processes and structures support interpersonal skills — Be a Cultural Bridge/bridge cultures.

The capacities are developed through the use of the Worksheet,[5] used to analyze the series’ 1000+ critical incidents involving people from over more than cultures and spanning multiple industries and professional functions. The Worksheet is also used for real-time conflict resolution and teambuilding, as well as in a journal approach to make sense of one’s own life experiences. Values Lenses provide clues[6] to deeper understanding. Users can develop their own Personal Values Lens using the series’ Cultural Self Discovery package.

Contents

Theoretical underpinnings

The Cultural Detective method is theoretically grounded yet practical, allowing for success because it focuses on the differences that make a difference in real situations. Theoretical concepts inherent in the method include:

  1. Culture is a Lens that colors nearly everything we see, say and do, and the decisions we make. It largely dictates how we make meaning.[7]
  2. Culture is an ever-changing dynamic not a static entity.[8]
  3. Intercultural competence is context-specific.[9][10][11]
  4. People are complex amalgams of multiple cultural influences (age, gender, sexual orientation, spiritual tradition, education and training, nationality, ethnicity, organizational culture, etc.).[12]
  5. Nationality is not necessarily (or usually) the most powerful culture at play in an interaction.[13]
  6. The value of observation and objective description that attempts to filter out cultural bias and expectations[14]
  7. The link between values and human behavior[15]
  8. The importance of recognizing positive intent
  9. The distinction between intent and perception[16]
  10. The frequency and reasons for negative perception
  11. Bridges between cultures must be two-way or multidirectional for long-term effectiveness and mutual benefit.
  12. Organizations and communities must reinforce interpersonal competence with systems, processes and structures that reward and develop those competencies.[17]

The metaphor of a detective reinforces many of the key approaches and theories of the method and helps those not skilled in this area to quickly grasp the concepts and use the tool.

Connection with other models and approaches

Cultural Detective extends the earlier intercultural work of people such as Edward T. Hall, Dean Barnlund, L. Robert Kohls, Clyde and Florence Kluckhohn, and John C. Condon. It dovetails well[18] with other key intercultural competence tools such as the Developmental Model of Intercultural Sensitivity, the cultural dimensions approaches of people such as Geert Hofstede or Fons Trompenaars and Charles Hampden-Turner. Significant work called has been conducted on the dovetailing of Personal Leadership: Making a World of Difference and Cultural Detective.

Facilitator Certification workshops are held throughout the world and are well regarded by seasoned intercultural practitioners as well as those new to the field. Participants can receive graduate level academic credit. Many of these workshops are offered in partnership with the Intercultural Communication Institute, and also in collaboration with International House at the University of California Berkeley.

Coaching using the Cultural Detective method is becoming increasingly popular. A consortium of Cultural Detective authors and users has begun to offer a longer-term “B.I.G. Cultural Detective Coaching Programme.”

The company publishes a “Clues to Intercultural Effectiveness” e-newsletter several times a year that includes designs, activities and tips for developing intercultural competence. There are user groups on LinkedIn and Facebook.

References

  1. ^ Avoid cross-cultural trial by fire, Kris Bibler, Business India.
  2. ^ Tools to develop your employees' intercultural skills, Eleonore Breukel, Expatica.com.
  3. ^ Product launch: Developing cross-cultural competence, Dr. Madhukar Shukla, Human Capital Magazine, India.
  4. '^ Cultural Detective: A tool for global diversity and inclusion practices, Kathleen Curran, Linkage Diversity Toolbox.
  5. ^ Building cultural bridges-How to attain a cultural education, Karen Huchendorf, ExpatriateCONNECT.
  6. ^ Cultural clues: How good is your cultural intelligence?, Fiona Rotherham, Unlimited Magazine, New Zealand.
  7. ^ Communication in a Global Village, Dean Barnlund.
  8. ^ Culture As Patterns: An Alternative Approach to the Problem of Reification, G Adams & HR Markus, Culture and Psychology.
  9. ^ Handbook of International and Intercultural Communication, WB Gudykunst & B Mody.
  10. ^ The Global Intercultural Communication Reader, MK Asante & Y Miike, p 219.
  11. ^ Intercultural Communication in Contexts, JN Martin & TK Nakayama.
  12. ^ Managing in an Era of Multiple Cultures, ME Phillips & SA Sackmann, Graziado Business Review, Pepperdine University.
  13. ^ Communication Highwire: Leveraging the power of diverse communication styles, DH Saphiere, BK Mikk & BI DeVries, p 24.
  14. ^ Crossing Cultures: Insights from master teachers, NA Boyacigiller, RA Goodman, ME Phillips, & JE Anderson, p 163.
  15. ^ Managing Organizational Behavior, HL Tosi, NP Mero & JR Rizzo, p 63.
  16. ^ The Challenge of Facework: Cross-cultural and interpersonal issues, Stella Ting-Toomey, p 243.
  17. ^ The SAGE Handbook of Intercultural Competence, DK Deardorff, p 224.
  18. ^ ISSN 1392-0561. Means of developing cultural awareness, national identity and intercultural communication skills, Dr. Alena Korshuk, Belarussian State University, Minsk.

External links

Uses

Non-English Language Information


Wikimedia Foundation. 2010.

Look at other dictionaries:

  • Detective fiction — Detective story redirects here. For other uses, see Detective Story. Detective fiction is a sub genre of crime fiction and mystery fiction in which an investigator (often a detective), either professional or amateur, investigates a crime, often… …   Wikipedia

  • detective fiction —    Spain had no significant indigenous tradition of detective fiction until the 1970s. Though stories of crime were popular in the nineteenth century, these usually appealed to sensationalism, and lacked the key elements of the detective novel.… …   Encyclopedia of contemporary Spanish culture

  • Cultural depictions of T. S. Eliot — The cultural depictions of T. S. Eliot reference his work as a writer as well as his biography. Also, see: Main article: The Hollow Men in popular culture The following lists are classified according to media. Contents 1 Literature (etc.) 2 Songs …   Wikipedia

  • Cultural influence of Gilbert and Sullivan — In the past 125 years, Gilbert and Sullivan have pervasively influenced popular culture in the English speaking world.[1] Lines and quotations from the Gilbert and Sullivan operas have become part of the English language, such as short, sharp… …   Wikipedia

  • Cultural depictions of Edward VIII of the United Kingdom — There have been a number of depictions of King Edward VIII in popular culture, both biographical and fictional, following his abdication in 1936. Contents 1 Literature 2 Screen 3 Other 4 Footnotes …   Wikipedia

  • Cultural impact of Noël Coward — The Noël Coward Theatre in London A prolific playwright and successful actor and director, Noël Coward has had a significant impact on culture in the English speaking world. Time magazine said that he had a unique sense of personal style, a… …   Wikipedia

  • Cultural depictions of Richard III of England — Late 16C portrait of Richard III (National Portrait Gallery, London), copied from an early 16C one in the Royal Collections. This version features in Josephine Tey s novel The Daughter of Time. Richard III of England has been depicted in popular… …   Wikipedia

  • Cultural depictions of Stephen of England — King Stephen of England (c. 1092/6 – 25 October 1154) was a grandson of William the Conqueror, and has been depicted in various cultural works. He was King of England from 1135 to his death, and also the Count of Boulogne jure uxoris. His reign… …   Wikipedia

  • Cultural depictions of Leonardo da Vinci — Main article: Leonardo da Vinci Leonardo da Vinci Raphael s depiction of Plato in his famous fresco The School of Athens in the Vatican is believed to be an image of Leonardo da Vinci. Birth name …   Wikipedia

  • Cultural depictions of Edward VII of the United Kingdom — Edward VII of the United Kingdom has been depicted a number of times in popular culture. Literature King Edward is a character in George MacDonald Fraser s novel Mr. American, and also appears in Flashman and the Tiger by the same author. Edward… …   Wikipedia