ITIL Foundation

ITIL Foundation

ITIL Foundation Certification: Is the Information Technology Infrastructure Library Version 3 entry level credential to validate the skills needed to design customer-centric, cost-justified IT service strategies and frameworks. Thirty hours or 3 days of ITIL Foundation certified training is required to sit for the ITIL examination know as ITV3F and ITV23FB. ITIL Foundation candidate must demonstrate and understanding ITIL terminology, processes, and policies that change IT infrastructures in such away that they reduce cost and solve and customer centric IT or business issue.

ITIL Foundation v3 Training

Thirty hours or 3 days of ITIL Foundation training from and ITIL certified training partner is required to take the ITIL examination. The most common training is the ITIL Foundation Exam Prep Boot Camp which focues on the principles or ITIL and specifically on passing the ITIL exam

ITIL Foundation v3 Exam

What is on the test?

1.Service Management as a practice (Comprehension)
2.Service Lifecycle (Comprehension)
3.Key Principles and Models (Comprehension)
4.Generic Concepts (Awareness)
5.Selected Processes (Awareness)
6.Selected Roles (Awareness)
7.Selected Functions (Awareness)
8.Technology and Architecture (Awareness)
9.ITIL Qualification scheme (Awareness)

Comprehension

Service Management
The purpose of this unit is to help the candidate to define Service and to comprehend and explain the concept of Service Management as a practice. Specifically, candidates must Know ITIL Best Practices. Design and define a Service as well as the concept of Service Management.Including Functions, Roles, Policies and Processes.
Most importantly you must be able to illustrate a knowledge of the process model.List the characteristics of processes
Measurable
Specific result
Customer
Respond to a specific event

The Service LifecycleThe candidate must illustrate the Service Lifecycle
Define and explain the the objectives and business value for each phase in thelifecycle.Including structure, scope, components and interfaces of the ITIL® Library. Determine the main goals and objectives of Service Strategy and Service Operations.

Awareness

Generic concepts and definitions
Configuration Item
Configuration Management System
Service Change
Change types (Normal, Standard and Emergency)
Release Unit
Seven R’s of Change Management
Incident
Impact, Urgency and Priority
Service Request
Problem
Workaround
Known Error
Known Error Data Base
The role of communication in Service Operation
Utility and Warranty
Resources and Capabilities
Service Portfolio
Service Catalogue
The role of IT Governance across the Service Lifecycle
Business Case
Risk
Service Model
Service Provider
Supplier
Service Level Agreement
Operational Level Agreement
Contract
Service Design Package
Availability
Service Knowledge Management System

Key Principles and Models
candidate must illustrate the key principles and models of Service Management and the ability to balance Service Management with Business neeeds.

Know your Service Strategy and explain how Service Assets are the basis for Value Creation Design and define the basics of Value Creation through Services. Know all your Service Designs.Understand the importance of People, Processes, Products. Policies in Service Management
Explain the Service V model
Explain the Continual Service Improvement Model
Understand the role of measurement for Continual Service
Processes
Understand how the Service
Management processes contribute to the Service Lifecycle
Define the market
Develop the offerings
Develop strategic assets
Prepare for execution
State the objectives and basic concepts and roles for:
Service Portfolio Management
Demand Management
Superscript textFinancial Management
Service Design
Explain the high level objectives, scope, basic concepts, processIf you refer to your project managmenet training you should do fine on this part.
Availability Management
Information Security Management (ISM) Critical***
Supplier Management
Capacity Management
IT Service Continuity Management

Know the objectives for:Event ManagementRequest FulfillmentProblem ManagementAccess ManagementContinual Service Improvement

Explain the high level objectives, basic concepts, process activities,roles and metrics for:The 7 step improvement process

Functions

The Service Desk function
State the role, objectives and organizational overlap of:
The Technical Management function
The Application Management function
The IT Operations Management function
IT Operations Control and Facilities ManagementThe recommended study period for this unit is minimum 1 hour and 30 minutes.

Roles
Technology and Architecture
Qualification scheme

External links

[http://www.itil.org/en/ ITIL - The Library]


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