Delta Model

Delta Model

Delta Model is a customer-based approach to Strategic management. [ [http://www.valuebasedmanagement.net/methods_hax_wilde_delta_model.html Value Based Management.net] ] [ [http://sloanreview.mit.edu/smr/issue/1999/winter/1/ The Delta Model: Adaptive Management for a Changing World | MIT Sloan] ] [ [http://www.dean.com/careers/our_work_delta.htm Dean & Company] ] Compared to a philosophical focus on the characteristics of a product (product economics), the model is based on customer economics. The customer-centric model was developed by Dean Wilde and Arnoldo Hax.

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