- Request Tracker
, [cite web
url=http://wiki.bestpractical.com/view/FAQ
title=RT FAQ: What is RT?
quote=Request Tracker (RT) [...] is available under the terms of the GNU General Public License (GPL).] Request Tracker isfree software .RT's primary customer-facing interface is email, while its employee-facing interface is Web-based via the
Apache HTTP server or any other web server or RT own webserver. Sites using RT can often be identified by the subject line of their email autoresponses, which take the form" [domain-name #ticket-number] " . For example, ticket 330 from the RT instance used at "example.com" would contain" [example.com #330] " in its subject line.Among others, RT is used by
NASA ,MIT ,Carnegie Mellon University (CMU),Rice University IT,Boston University 's CAS Computing Services Group,University of Washington ,Yale University ,University of Maine ,Brandeis University 's Library and Technology Services andMerrill Lynch and acts as the centralized bug reporting system for both the Comprehensive Perl Archive Network and Perl 5/6 itself.RT integrates with Best Practical's
knowledge base application, "RTFM". [cite web
url=http://bestpractical.com/rtfm/
title=Best Practical's RTFM page]See also
*
Comparison of ticket-tracking systems External links
* [http://www.bestpractical.com/rt/ Request Tracker website]
* [http://www.sun.com/bigadmin/features/articles/req_track_1.html Article on RT] fromSun Microsystems ' "BigAdmin" magazine
* [http://rt.cpan.org/ CPAN's RT instance]
* [http://rt.perl.org/ Perl's bug reporting system]
* [http://www.oreilly.com/catalog/rtessentials/index.html RT Essentials, published by O'Reilly]References
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