Teleperformance

Infobox Company
name = Teleperformance

type = Public Euronext|RCF
genre =
foundation = 1978, as Teleperformance [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=128 | title=Teleperformance History |accessdate=2007-09-20 ]
founder = Daniel Julien [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=356 | title=Daniel Julien's Bio |accessdate=2007-09-20 ]
location_city = Paris
location_country = France
location =
locations =
area_served =
key_people = Daniel Julien, Chairman of the Supervisory BoardJacques Berrebi, Vice Chairman of the Supervisory Board

Michel Peschard, Member of the Board of Directors & Chief Financial OfficerDominic Dato, President of Teleperformance Group, Inc. & CEO of Teleperformance USA Group
industry = Telecommunications, Customer Service, Cable television, ISP, Telephony, Financial Services, Retail, Catalog Sales, Healthcare, Pharmaceutical, Outsourcing
products =
services = Technical Support, Telephone Sales, Customer Service, Market Research, Buy-out, Management
revenue = increase €1,385.2 million (FY 2006) [cite web |url=http://www.teleperformance.com/WorkArea/showcontent.aspx?id=29160 |title=2006 Annual Report, pg. 35 |accessdate=2007-09-20 ]
operating_income =
net_income =
owner =
num_employees = 72,514 [cite web |url=http://www.teleperformance.com/GP/Investors/Investors.aspx?id=362 | title=2006 Key Figures |accessdate=2007-09-20 ]
parent =
divisions =
subsid =
slogan =
homepage = http://www.teleperformance.com
footnotes =
intl =

Teleperformance (TP) (Euronext Code 5180) is an international corporation which was founded in Paris, France in 1978 by Daniel Julien. Teleperformance provides customer service, technical support, and sales call center outsourcing as well as worldwide outsourcing services. Headquartered in Paris, France, Teleperformance has call centers worldwide in North America, South America, Asia, Europe, the Middle East, and Australia. It operates 281 contact centers in 45 countries through a number of subsidiaries, including Teleperformance USA, Lion Teleservices, CTM Telemarketing, DirectStar and Techmar. Its client base includes international telecommunications and technology companies such as Dell, Verizon and Sprint Nextel.

History

1978: Creation of Teleperformance in Paris [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=128 | title=Teleperformance History |accessdate=2007-09-20 ] by Daniel Julien and Edwid John Nomio. 1986: First international subsidiaries in Belgium and Italy. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=128 | title=Teleperformance History |accessdate=2007-09-20 ]

1987 - 1989: Association with Jacques Berrebi [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=358 | title=Jacques Berrebi Bio|accessdate=2007-09-20 ] and Christophe Allard [cite web | url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=196 | title=Christophe Allard Bio|accessdate=2007-09-20 ] brings together the founding trio of SR. Communication.

1988: Opening of Teleperformance Austria [cite web |url=http://www.teleperformance.at/about.htm | title=Teleperformance Austria
accessdate=2007-09-20 ] followed by other European markets such as Germany, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=306 | title=Teleperformance Germany |accessdate=2007-09-21 ] Sweden [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=314 | title=Teleperformance Sweden|accessdate=2007-09-21 ] and the United Kingdom. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=288 | title=Teleperformance UK
accessdate=2007-09-21 ]

1993: Creation of Teleperformance USA. [cite web |url=http://www.teleperformance.com/USA/AboutUs/AboutUs.aspx?id=2848 | title=Teleperformance USA Company Overview |accessdate=2007-09-20 ] The company begins to build its contact center activities in the United States.

1996 - 1998: Development of contact center activities in the Asia-Pacific region with the establishment of operations in Australia, [cite web |url=http://www.teleperformance.com/Australia/AboutUs/AboutUs.aspx?id=20024 | title=Teleperformance Australia Company Overview |accessdate=2007-09-20 ] Philippines, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=658
title=Teleperformance Philippines |accessdate=2007-09-21 ] Singapore [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=660 | title=Teleperformance Singapore |accessdate=2007-09-21 ] and South Korea. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=662 | title=Teleperformance South Korea|accessdate=2007-09-21 ] Stronger presence in Europe with multiple acquisitions, or start-ups in Switzerland, [cite web
url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=310 | title=Teleperformance Switzerland |accessdate=2007-09-21 ] Norway, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=316 | title=Teleperformance Norway |accessdate=2007-09-21 ] Denmark, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=318 | title=Teleperformance Denmark |accessdate=2007-09-21 ] Greece, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=298
title=Teleperformance Greece |accessdate=2007-09-21] Spain, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=294 | title=Teleperformance Spain |accessdate=2007-09-21 ] the Netherlands [cite web
url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=312 | title=Teleperformance Netherlands |accessdate=2007-09-21 ] and Finland. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=320 | title=Teleperformance Finland |accessdate=2007-09-21 ]

1999-2002: SR. Communication and Teleperformance merge to create SR. Teleperformance. SR.Teleperformance develops Technical Assistance solutions and launches the TechCity Solutions brand [cite web |url=http://www.techcity.fr/layout.asp?origin=tcmots | title=Tech City Solutions |accessdate=2007-09-21] in parallel. Extension of the contact center network throughout the Americas, into Argentina, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=632 | title=Teleperformance Argentina|accessdate=2007-09-21 ] Brazil, [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=634 | title=Teleperformance Brazil |accessdate=2007-09-21 ] Mexico [cite web
url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=644 | title=Teleperformance Mexico |accessdate=2007-09-21 ] and Canada. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=628 | title=Teleperformance Canada |accessdate=2007-09-21]

2004: SR. Teleperformance continues its worldwide expansion with the acquisition of CallTech Communications [cite web
url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4106 | title=Teleperformance USA acquires 85% of CallTech Communications |accessdate=2007-09-21] in the U.S. and of MM Group, [cite web |url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4092 | title=SR.Teleperformance acquires 92.5% of MM Group|accessdate=2007-09-21 ] the UK’s fourth largest provider of outsourced contact center services. SR. Teleperformance acquires a controlling interest in 3 companies located in Poland, the Czech Republic and Slovakia. [cite web
url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4104 | title=SR.TELEPERFORMANCE sets out to conquer Eastern Europe |accessdate=2007-09-21 ] SR. Teleperformance increases its presence in the German market with the acquisition of the company All By Phone+Net. [cite web |url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4110 | title=SR.TELEPERFORMANCE strengthens its presence in Germany | accessdate=2007-09-24 ]

2005: SR. Teleperformance achieved over a billion Euro revenues [cite web |url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=928 | title=Teleperformance 2005 Annual Report, pg. 35 | accessdate=2007-09-24 ] (1.19 billion € in revenues)

2006: SR. Teleperformance continues to expand into eastern regions with the acquisition of Teleperformance Russia [cite web
url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=4196 | title=Teleperformance sets up in Russia|accessdate=2007-09-24 ] and Teleperformance China. [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=650 | title=Teleperformance China|accessdate=2007-09-24 ] SR. Teleperformance becomes Teleperformance. Teleperformance completes the re-launch of the Global Portal website along with 12 individual country sites.

2007: Teleperformance acquires Twenty4help Knowledge Service AG to expand on their commitment to the technical support / help desk arena in the EU. [cite web |url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=28752 | title=Acquisition by TELEPERFORMANCE of 100% of the share capital of Twenty4help Knowledge Service AG|accessdate=2007-09-24 ] Teleperformance acquires AllianceOne, a leading Accounts Receivable Management company in the US. [cite web |url=http://www.teleperformance.com/WorkArea/linkit.aspx?LinkIdentifier=id&ItemID=29416 | title=Teleperformance acquires a leading Accounts Receivable Management company in the US|accessdate=2007-09-24 ]

Teleperformance USA

Teleperformance USA, a subsidiary company of Teleperformance is headquartered in Salt Lake City, Utah. The company has call centers through out the United States. In 2006, Teleperformance announced the merger of its two most significant U.S. business entities, Teleperformance USA and CallTech Communications, LLC and retained the Teleperformance name [ [http://www.teleperformance.com/USA/AboutUs/Default.aspx Teleperformance - Global Expert in Contact Center Management ] ] [cite web | title = Paris shares AFX at a glance outlook | url = http://www.forbes.com/markets/feeds/afx/2006/02/22/afx2543712.html | accessdate = 2007-09-12 ] .

Teleperformance USA manages and oversees all English speaking operations to the U.S. market from onshore, nearshore & offshore locations.

Market Services & Segments

• Customer Value Management

• Contact Center

• Management consulting / Strategy consulting

• Business Process Outsourcing (BPO)

• Mobile phone / Telecommunications

• Cable TV / ISP / Telephony

• Financial Services

• Technology

• Retail Business / Catalog

• Healthcare/Pharmaceutical

• Technical Support

Recognition and Awards

2007 CIS Magazine - Product of the Year 2006 [cite web |url=http://www.teleperformance.com/GP/AboutUs/AboutUs.aspx?id=54 | title=Awards & Recognitions|accessdate=2007-09-25 ] [cite web |url=http://www.tmcnet.com/usubmit/2007/01/04/2215569.htm | title=Customer Interaction Solutions Magazine website|accessdate=2007-09-27 ]

2007 CIS Magazine Teleperformance recognized as Largest Global Outsourcing Provider

2006 Frost & Sullivan Award for Customer Value Enhancement

2005 Global Performer of the Year Award Awarded by CIS Magazine

2005 Teleperformance recognized as #1 Worldwide Customer Care Provider – Awarded by CIS Magazine

References

External links

* [http://www.teleperformance.com Global Website]
* [http://www.teleperformance.com/usa/ USA Website]