Common Use Self Service

Common Use Self Service
A typical CUSS kiosk installed in Kuala Lumpur International Airport provided by SITA

Common Use Self Service or CUSS is a shared kiosk offering check-in facilities to passengers without the need for ground staff. The CUSS can be used by several participating airlines in a single terminal.

The first major installation of CUSS for multiple airlines was launched in 2003 in a cooperative project between LAS McCarran Airport, ARINC and twelve participating airlines.

Contents

Benefits

Passengers

Passengers can enjoy easier and faster passage through the airport, due to less queues. Furthermore, CUSS kiosks can be placed all over the airport, ranging from car parks to transit areas, thus cutting down airport crowds.

Airline & Airports

Economically, CUSS reduces the cost for hiring ground staff to carry out manual check-in. With the introduction of CUSS, the check-in zone in the airport can be cut down for more retail outlets, or entertainment facilities. Based on IATA studies, 40% market penetration of self-service check-in will save $US1 billion per year.

References

  1. IATA CUSS project page
  2. Latest CUSS News and Implementation

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