company_name = Alienware Corporation
company_type = Subsidiary of
key_people = Nelson Gonzalez, Founder
Alex Aguila, Founder
Arthur Lewis, General Manager
Frank Azor, EVP
num_employees = ~700 worldwide
products = Desktops
parent = Dell, Inc.
homepage = http://www.alienware.com
Alienware is an American
computer hardwarecompany and a wholly-owned subsidiary of Dell, Inc. [ [http://4help.alienware.com/cgi-bin/alienware.cfg/php/enduser/std_adp.php?p_faqid=4859 Has Alienware been acquired by Dell?] ] It mainly assembles third party components into desktops with custom enclosures for high-performance gaming. These products also support graphically intense applications such as video editing, simulation, and audio editing. Alienware also offers for sale rebadged laptops and computer peripherals, such as headsets, computer mice, monitors and keyboards. Alienware was founded in 1996by Nelson Gonzalez and Alex Aguila. Alienware's corporate headquarters is located in Kendall, Florida, an unincorporated areaof Miami-Dade Countywest of the city of Miami.
Established in 1996, Alienware assembles high performance desktops, notebooks, and workstations. According to employees, the Alienware name was chosen because of the founders' fondness for the hit television series "
The X-Files", hence the theme to their products, with names such as Area-51, Hangar18, m15x, and Aurora. [cite news | url=http://www.usatoday.com/tech/gaming/2006-03-13-alienware_x.htm | title=Alienware racks up gamers, and millions | publisher=USA Today | work=The Associated Press | date= March 13, 2006| accessdate=2008-05-27 | last=Pain | first=John]
Alienware was originally established to tap a niche in the high performance game market, which back then was not on the radar of the major PC manufacturers such as Dell. Since high-end game hardware was not widely distributed, the company's founders formed an OEM which sold
personal computers with the highest performing hardware and settings according to benchmarks. The company products are not only famous for their hardware configurations, but also for their unique, sci-fi-based designs.
Acquisition and current status
Dellhad been considering buying Alienware since the year 2002, but did not take any action until March 22, 2006, when it agreed to purchase the company. [http://www1.us.dell.com/content/topics/global.aspx/corp/pressoffice/en/2006/2006_03_22_rr_00 Dell Press Release] ] The new subsidiary maintained its autonomy in terms of design and marketing. However, Alienware's access to Dell's supply chain, purchasing power, and economies of scalewould lower its operating costs. [http://money.cnn.com/2006/03/24/technology/fastforward_fortune/index.htm http://money.cnn.com/2006/03/24/technology/fastforward_fortune/index.htm Michael Dell on Alienware, growth, and AMD] ]
Initially, Dell maintained its competing XPS line of
gaming PCs, often selling computers with the same specifications. In hindsight, the XPS line may have hurt Alienware's market share within its hi-end market segment. Due to corporate restructuring in the spring of 2008, the XPS brand has been scaled down. Many of the founders of Alienware have been moved from executive roles to product-development roles. Product development of gaming PCs has been consolidated with Dell's gaming division, with Alienware becoming Dell's premier gaming brand. It remains to be seen if this move will dilute the Alienware brand's reputation for irreverence. [http://online.wsj.com/article/SB121063491209086661.html?mod=googlenews_wsj Dell Tries to Revive Its Game PCs] ]
Alienware established its EMEA (Europe, the Middle East, and Africa) headquarters in
Athlone, Irelandin October 2002. As of FY 2005, Alienware brought in upwards of $170 million USD in annual sales [cite news| title=Small gains seen from Dell's Alienware acquisition| url=http://www.marketwatch.com/News/Story/Story.aspx?guid=%7BC57603D5-BAE7-439A-B411-002B105A1FB0%7D&siteid=google| publisher=MarketWatch.com| date= 2006-03-23| accessdate=2007-12-30] while undertaking an international expansion initiative launched in 2003 to maintain a presence in Australia, Canada, France, Germany, the United Kingdom, and Costa Rica. Alienware has had a self-owned and operated call centerin Costa Ricato handle all sales and support calls for a number of years. [ [http://www.alienware.com/Press_Kit_Pages/about.aspx About Alienware] ] The Alienware call center in Costa Rica has won numerous awards and has been the subject of study by industry insiders. Additionally, Alienware allows customers to send in old computer hardware in exchange for credit toward new hardware as part of their AlienExchange program. [ [http://www.alienware.com/Microsite_Pages/AlienExchange/overview.aspx AlienExchange] ]
In the 2008
Consumer Electronics Showin Las Vegas, a prototype was presented of what is being described as a "giant 'curved' widescreen", i.e. a display which would be equivalent in size to two, slightly bent 24-inch LCD screens glued together. [cite web |url= http://www.tech.co.uk/computing/computer-hardware/news/alienware-demos-giant-curved-widescreen?articleid=907221004 |title= Alienware demos giant 'curved' widescreen |accessdate=2008-01-09 |author= Pickstock, Simon |date= 2008-01-09 |work= Tech.co.uk|publisher= Future plc]
Alienware has traditionally competed with companies such as
Falcon Northwest, Puget Systems, Velocity Micro, and VoodooPC(which is now part of Dell's largest competitor, Hewlett-Packard). Before being acquired by Dell, Alienware also competed against Dell XPSgaming systems.
List of Computer System Manufacturers
* [http://www.alienware.com/ Official Alienware Website]
* [http://www.alienware.eu/ Alienware Europe]
* [http://www.resellerratings.com/seller1650.html Reseller Ratings Store Ratings]
* [http://www.media-receive.co.uk/ Aleinware Media Centers]
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