- J. Willard Marriott
Infobox Person
name = John Willard Marriott
image_size =
caption =
birth_date = birth date|1900|9|17|mf=y
birth_place = Marriott Settlement,Utah
death_date = death date and age|1985|8|13|1900|9|17|mf=y
death_place =New Hampshire
occupation = Founder,Marriott Corporation , since 1993Marriott International
spouse = Alice Sheets
children = 4, includingJ. W. Marriott, Jr.
religion =The Church of Jesus Christ of Latter-day Saints (Mormon )John Willard Marriott (
September 17 ,1900 –August 13 ,1985 ) was an Americanentrepreneur and businessman. He was the founder of theMarriott Corporation (which becameMarriott International in 1993), the parent company of one of the world's largesthospitality ,hotel chain s andfood service s company. His company rose from a smallroot beer stand inWashington D.C. in 1927 to a chain of familyrestaurant s by 1932, to his first motel in 1957. By the time he died, the Marriott company operated 1,400 restaurants and 143 hotels andresort s worldwide, including two theme parks, earned USD $4.5 billion in revenue annually with 154,600 employees. The company's interests even extended to a line ofcruise ship s andtheme park s.Early life
Marriott was born at Marriott Settlement near
Ogden, Utah , and was raised on his father's farm. His father gave him considerable responsibility at an early age: he was sent toSan Francisco on his own with 3,000 sheep in arailcar at the age of 14.At the age of 19 and as a devout Mormon, he undertook the traditional
missionary work of the church for two years, being assigned toNew England . On his way home after completing his mission, he passed throughWashington D.C. during the sweltering summer months of 1921. While there::"... [H] e walked from Capitol Hill to the Washington Monument, toiled up the steps to the top, walked back down again, and strolled over to the Lincoln Memorial. Everywhere he went tourists and pedestrians sweltered and sweated in the sultry, humid air. On the way back to his hotel, he just stood there in the street watching the crowds, he couldn't get over it: a push cart peddler would come along the street selling lemonade and soda pop and ice cream, and in minutes he would be cleaned out and on his way to stock up with another cartload" O'Brien, Robert, "Marriott: The J. W. Marriott Story" ,
Salt Lake City ,Utah : Deseret Book Co, 1977] .Marriott was a brother of thePhi Delta Theta Fraternity at the University of Utah.After graduating from Weber State Academy and later, theUniversity of Utah in 1926, Marriott remembered his experience in Washington, D.C. and decided to look into a venture there. He was also a member of theAlpha Kappa Psi professional business fraternityBusiness career
In 1927, he secured from
A&W Root Beer the franchise rights for Washington, D.C.;Baltimore, Maryland ; andRichmond, Virginia ; he then moved to Washington to open a nine-stool root beer stand there with his business partner, Hugh Colton. [ [http://www.marriott.com/corporateinfo/culture/heritageJWillardMarriott.mi Marriott Culture - Company Heritage | J. Willard Marriott ] ] They opened onMay 20 ,1927 at 3128 14th Street, NW. He returned to Utah two weeks later, and married Alice Sheets on9 June 1927 . With the approach of cooler Autumn months, and with the addition ofMexican food items to the menu, the stand became The Hot Shoppe, a popularfamily restaurant . In 1928, he opened the firstdrive-in east of theMississippi , and the business was incorporated asHot Shoppes, Inc. inDelaware in 1929. During theSecond World War , the business expanded to include the management of food services in defense plants and government buildings, such as theU.S. Treasury .In 1935 he was diagnosed as having malignant
cancer of thelymph nodes , and given between six months and a year to live. However, he survived and lived another half century.Marriott's restaurant chain grew, and the company went public in 1953. In 1957, he expanded his business to
hotel s, opening the first Marriott hotel—actually amotel , theTwin Bridges Motor Hotel [www.arlingtonva.us/Departments/CountyBoard/meetings/2005/oct/1015/3.pdf Site Plan for Former Twin Bridges Site] County Board Agenda Item, October 15, 2005, Arlington County Government Website] in Arlington, Virginia. The company became Marriott, Inc., in 1967. Two large chains were added to the group, the Big Boy family restaurants in 1967 andRoy Rogers Family Restaurants in 1968.Over the years, Marriott's company interests expanded. Continuing with food services, Marriott eventually invented airline in-flight food service. This segment of their enterprise continues to be a large part of their business, providing food services to many major airlines. Marriott also provides food services to many
college s,elementary school s and other venues.Marriott was an energetic worker and rarely rested, preferring to run his company. Many attested to the fact that he ate, lived, breathed and dreamed about how to run and improve his company: [O'Brien] :"His managers never knew what time of day or night he’d show up at the kitchen door and go bird-dogging almost at a half-run through the kitchen, the pantries, the storage rooms, the refrigerators, the restaurant itself, running a finger over the shelves to check for dust, checking under tables and in cutlery drawers, checking the ranges, the storage rooms, the trays about to be served, sampling the root beer, and raising hell if everything wasn’t spotless, neat, clean, bright, polished, done efficiently, done well."
Even after the company grew to include hundreds of restaurants and hotels, Marriott vowed to personally inspect every establishment at least four times a year.
Marriott tempered his rigid demands for perfection with devotion to his employees. According to his son, Bill Jr.,::"In establishing the culture of the company, there was a lot of attention and tender loving care paid to the hourly workers. When they were sick, he went to see them. When they were in trouble, he got them out of trouble. He created a family loyalty."
According to Marriott himself (from a videotaped segment)::"You’ve got to make your employees happy. If the employees are happy, they are going to make the customers happy."
Marriott's wife, Alice Sheets, was actively involved in the business, starting as the
bookkeeper at the root-beer stand. Despite the demands of the company, she felt her role as a mother to her two sons was her most important calling and balanced the demands of both of her endeavors.Marriott and his wife had two sons. Their son Bill Marriott, Jr. is currently president and
CEO of Marriott International. The other son is Richard Marriott, Chairman of the board for Host Hotels & Resorts, formerly HostMarriott Corporation.See also
*
J. Willard Marriott Library
*Marriott International References
* Conrad N. Hilton College (pub), [http://www.hrm.uh.edu/cnhc/ShowContent.asp?c=8732 Biography of Alice Sheets Marriott] , University of Houston website.
External links
* [http://marriott.com/corporateinfo/culture/heritageJWillardMarriott.mi?WT_Ref=mi_left J. Willard Marriott biography] from the official Marriott website
* [http://www.hrm.uh.edu/home.asp?PrintPage=1&PageID=185 Another Marriott biography]
* [http://marriottschool.byu.edu/story/marriotts.cfm Biography] from theMarriott School of Management ,Brigham Young University
* [http://www.reagan.utexas.edu/archives/speeches/1988/101788b.htm Presidential Medal of Freedom award]
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